This morning, we'd like to congratulate our client DirectPointe on their #1 ranking on the first-ever MSPMentor 100 list, a ranking of the world's most progressive Managed Service Providers (MSPs). More than 500 MSPs had entered this ranking. Based on a number of metrics comparing fiscal 2007 to fiscal 2006, DirectPointe clearly wins.

Where does social media play into this equation? The MSPMentor 100 project is the outgrowth of a new brainchild by leading IT and channel editor Joe Panettieri. Joe has been a renown editor for 16 years for publications including Informationweek, CMP and Ziff Davis Media. However, the MSPMentor multimedia platform and its accompanying publications and programs are new.

You won't find his editorial calendar on Bacons (Yes, we subscribe. As everyone should!)

We found out about Joe's new project through a posting he made on LinkedIn in early January. SCPR became DirectPointe's PR agency of record on January 15; Joe's deadline for submission was December 28. I know Joe well enough from his prior engagements that I jumped in and begged him for a slight extension. He agreed – and based on DirectPointe's breakout performance in 2007, today we are able to announce the company's win.

What if the world's top MSP had missed this opportunity entirely? Clearly, social networking is a force today's PR professionals can no longer afford to ignore.

Cheryl Snapp Conner

Managing Partner

Snapp Conner PR has unveiled a revamped website targeted for interactivity and conversation with clients, news professionals, and others.

The website, which is built on the open-source Wordpress blogging platform, features a blog where Snapp Conner PR’s staff will write commentary about the industry, a section for both internal and client news releases, more information about their services and staff, and innovative ways for clients and news agencies to stay up to date with their new content using RSS feeds and email subscription tools.

Additionally, the changes to the website incorporate smart Search Engine Optimization techniques to help Snapp Conner PR promote its clients more-effectively using the Internet.

Finally, the website encourages feedback through Wordpress’s built-in comment system… What do you think?

We've all seen the field in our e-mail settings, but there has been some confusion as to how/why one would use the “blind carbon copy" function – BCC.

Unfortunately, there are some out there who can't help but spam their press releases. And, it's true that it is the quickest way of getting your message to reporter (though not the most effective).

Consider the fact that you have personal information on each of these reporters (their e-mail addresses). You realize how important it is to respect privacy, and not list everyone's e-mail address in the “To" field visible to all, but you want to get this e-mail out right now. This is where the “BCC" field becomes useful.

The BCC field acts much like “To," but when the e-mail is received, all addresses will not be visible to the recipients; even if they click on “reply to all," the addresses will still be kept private.

Note: We don't ever recommend spamming, but if you must send a pitch to multiple recipients, this approach is the lesser evil by far.

Don Osmond

Senior Associate

Once you've begun a public relations initiative, it is important to maintain a steady flow of news. Communicatively speaking, nothing could be more detrimental to your business than to go quiet.

Regardless of extreme optimisms, human nature tends to gravitate toward the negative; and when your company stops making noise, the media began to wonder what is going on behind the closed doors. Or worse… they forget about you.

This is why it is imperative to continue sending out regular press releases, and conducting outreach. If you feel that there is little or no news to share, take a look back at where you've been and what has been completed. Is there something you could share about the growth your company has experienced? Is there an anniversary coming up? How do you compare with where you were last year this time?

Be creative about the news you share. You may not get the intended coverage as with the launch of a new product; however, simply continuing the conversation helps the media know they are working with a company that is more than just a “flash in the pan."

Don Osmond

Senior Associate

Public relations play a vital role in a company's success. It is not a function handled exclusively by the internal PR department or the agency of record. Every company should implement a PR policy and regularly review the policy with employees to ensure that it is understood and followed.

The following are tips each employee should follow to assist with PR:

• Know and understand the company PR policy. If you aren't told about a policy when hired ask if one exists and if you can get a copy of it.

• Make sure you know who you're talking to at all times. If somebody calls asking questions don't be afraid to ask whose calling and what the purpose of the call is.

• Know who is in earshot. Be careful what you say in the company lobby, bathroom or when traveling while at an airport, hotel, restaurant, or trade show. If somebody overhears a confidential conversation, particularly the media it is now public information.

• If a reporter calls and wants information transfer him to the appropriate PR contact. Find out what his deadline is and what specifically it is they need. Once you have this information turn them over to the PR contact.

• Never give out cell phone or personal phone numbers to a reporter. Always take their information and pass it along to the proper PR contact for follow-up.

Jeremy Kartchner

Senior Accounts Director