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Don’t Fish With Strawberries & Cream

September 26, 2012 / Blog / Communication Tips / PR Tips

Even though Dale Carnegie died over 30 years before I was born, he is one of my business heroes. The principles he taught in his many books, seminars, and lectures are timeless and when applied correctly work social miracles.

The Power of “I’m Sorry”

September 13, 2012 / Blog / Business Strategy / Communication Tips

I recently made a purchase from an online clothing retailer. I selected the free two-day shipping option, but on the day my package was due to arrive, I checked the tracking number and discovered it wasn’t on my doorstep. It wasn’t even in my state. In fact, it was days away from delivery.