Are you a PR professional interested in joining Utah's most progressive high tech agency?

Snapp Conner PR is opening several positions for bright individuals to participate in high-tech public relations in a successful, vibrant, team-oriented organization.

Account Executive candidates should be growth-oriented, account-driven strategists with prior PR agency experience. Qualified candidates should have a bachelor’s degree and 2-5 years experience in public relations with proven ability to manage client relationships. High-tech agency experience is a plus.

Does this sound like you? Contact us at info@snappconner.com.

This morning, we'd like to congratulate our client DirectPointe on their #1 ranking on the first-ever MSPMentor 100 list, a ranking of the world's most progressive Managed Service Providers (MSPs). More than 500 MSPs had entered this ranking. Based on a number of metrics comparing fiscal 2007 to fiscal 2006, DirectPointe clearly wins.

Where does social media play into this equation? The MSPMentor 100 project is the outgrowth of a new brainchild by leading IT and channel editor Joe Panettieri. Joe has been a renown editor for 16 years for publications including Informationweek, CMP and Ziff Davis Media. However, the MSPMentor multimedia platform and its accompanying publications and programs are new.

You won't find his editorial calendar on Bacons (Yes, we subscribe. As everyone should!)

We found out about Joe's new project through a posting he made on LinkedIn in early January. SCPR became DirectPointe's PR agency of record on January 15; Joe's deadline for submission was December 28. I know Joe well enough from his prior engagements that I jumped in and begged him for a slight extension. He agreed – and based on DirectPointe's breakout performance in 2007, today we are able to announce the company's win.

What if the world's top MSP had missed this opportunity entirely? Clearly, social networking is a force today's PR professionals can no longer afford to ignore.

Cheryl Snapp Conner

Managing Partner

How do you survive when your reputation is challenged publicly; let alone thrive?

When your company undergoes fierce media criticism, it takes a lot of self control to not lash out against any false, defamatory or misleading claims.

Goodwill is the most valuable asset of any company. When that reputation is threatened, protecting it becomes the highest priority. This is particularly true in today's news cycle. News disseminates, whether true or not, in real-time via electronic media (Web 2.0, blogging, etc.). The danger of this is the potential of hearsay. Some bloggers may post news live, as it is happening, often neglecting critical editing as with other media. Maintaining a clear message at this point becomes even more critical since it is such a pervasive and persuasive medium.

To emerge unscathed is virtually impossible, but if an organization acts in real-time, presenting the appropriate message, the story can become more easily managed before it spins out of control.

Key points to aware of during a time of crisis:

• Respond quickly with appropriate messaging
• Find the main reason for the crisis immediately
• Support the media by providing information as often as it becomes available
• Consider the most effective form of media to disseminate the message
• See the story through to the end

Don Osmond
Senior Associate

Snapp Conner PR has unveiled a revamped website targeted for interactivity and conversation with clients, news professionals, and others.

The website, which is built on the open-source Wordpress blogging platform, features a blog where Snapp Conner PR’s staff will write commentary about the industry, a section for both internal and client news releases, more information about their services and staff, and innovative ways for clients and news agencies to stay up to date with their new content using RSS feeds and email subscription tools.

Additionally, the changes to the website incorporate smart Search Engine Optimization techniques to help Snapp Conner PR promote its clients more-effectively using the Internet.

Finally, the website encourages feedback through Wordpress’s built-in comment system… What do you think?

This morning was the annual Utah Technology Council (UTC) public relations event. This event has become increasingly popular—the third year UTC has offered it. The topic was New Media (surprise!) the fundamentals and forecast for 2008.

Three experts presented: Malcolm Atherton, regional lead and SEO expert for BusinessWire; Brad Baldwin, podcaster, pundit and co-founder of Utah's Rocky Mountain Voices; and R. Dean Taylor, VP Marketing and Sales for COMPLETExRM (a strategy and development partner of FranklinCovey) and the founding executive of Caldera who was instrumental in launching the Open Source user community that helped to create and define the Linux market.

All three speakers had interesting things to say about social networking and search optimization. Malcolm noted the growing prevalence of RSS, blogs and microblogs (like Twitter), social bookmarking sites like Digg and del.icio.us, multimedia and universal search tools. Malcolm notes that while bloggers are now generally considered full credentialed members of the press, they often operate under different rules. They need to be approached differently than traditional journalists. And for PR professionals: You have officially now lost control. Our job is to recognize it, deal with it, and find the ways to embrace this fact as we move on.

Brad Baldwin talked about the growing popularity of video media, and the roles this medium played at last week's CES. At least one company Brad mentioned, Celio Corp., used a podcast as the first-ever appearance of its REDFLY Mobile Companion. A quick Google News search on REDFLY will tell the rest of that tale: the story spread like wildfire and more than 22 news stories were out before CES even began. Brad also recommends PR folks interested in social networking get acquainted with Jeremiah Owyang, Sr. Analyst at Forrester Research Social Computing. Jeremiah publishes a weekly update, www.web-strategist.com.

Dean Taylor talked about finding the holes in the information vector and identifying the ways your company and message can fill those gaps. He advocates forgetting the myopic focus on “message" and instead stresses the importance of the “concept." Feed your news – in a highly web optimized fashion – in a way that fills those holes and you'll effectively stimulate what Dean calls the “Piranha effect." As a case study, Dean illustrated the recent announcement of COMPLETExRM – a strategy and development partner of FranklinCovey in the development of PlanPlus™ Online. Prior to this release, no one had ever heard of COMPLETExRM. So using all of these concepts, Dean and his PR team (yes, that was us—Snapp Conner PR) to identify the holes. In this case, it was tying the concept of Enterprise 2.0 to CRM (contact relationship management). No one had done that before, but we could see there was a significant interest and need.

COMPLETExRM also has some notable investors – most importantly, Donald L. Lucas, who has been instrumental on the boards of Oracle and Macromedia. He's never invested in a Utah company before, and there's a significant cadre of investors and industry watchers keenly tuned into what he might be doing next. Now they know.

The rest is history. Within three day of issuing its launch press release, COMPLETExRM had been picked up by 911 other sites. Within five days there were more than 10,000 pickups. Within nine days there were—wait for it—more than 7 million URLs linked to this single release. To say that social media is important for this company's launch would be a vast understatement.

All of these speakers are available for follow up discussion. They'll all be easy to trace—you can just search them on Google

Cheryl Snapp Conner

Managing Partner

We've all seen the field in our e-mail settings, but there has been some confusion as to how/why one would use the “blind carbon copy" function – BCC.

Unfortunately, there are some out there who can't help but spam their press releases. And, it's true that it is the quickest way of getting your message to reporter (though not the most effective).

Consider the fact that you have personal information on each of these reporters (their e-mail addresses). You realize how important it is to respect privacy, and not list everyone's e-mail address in the “To" field visible to all, but you want to get this e-mail out right now. This is where the “BCC" field becomes useful.

The BCC field acts much like “To," but when the e-mail is received, all addresses will not be visible to the recipients; even if they click on “reply to all," the addresses will still be kept private.

Note: We don't ever recommend spamming, but if you must send a pitch to multiple recipients, this approach is the lesser evil by far.

Don Osmond

Senior Associate

Like every form of business, Public Relations has its share of the good, the bad and the downright ugly. In the spirit of the season, Snapp Conner PR would hereby like to share a few of Utah's best and worst examples of technology PR.

To read more of the Hall of Fame and the Wall of Shame, click here.

Snapp Conner Team